Shipping policy

Welcome to Sunnoss.com – your enchanted gateway to whimsical elegance and Lolita fashion dreams. Whether you’ve fallen for a ruffled pink tea dress, a vintage-inspired floral ensemble, or a dreamy lace-trimmed piece, we’re honored to prepare and deliver your magical wardrobe with love and care. Please read below for all the details about our shipping process, timing, and expectations.

🧵 Order Processing: Where the Magic Begins

Every order from Sunnoss is treated like a treasure. Once your order is placed, we carefully verify your information, inspect each garment for quality (we’re serious about those delicate bows and perfect pleats), and then hand-pack it with attention to every frilly detail.

Processing Time:
Orders are processed within 1–3 business days.
During high-volume periods (such as seasonal drops, holidays, or special launches), processing might extend by 1–2 extra days.

If we anticipate a delay, we’ll notify you by email at [email protected] or reach out via phone at +1 206-399-9705.

🚚 Shipping Methods & Delivery Timeframes

We offer reliable shipping options to ensure your order reaches you safely and efficiently:

U.S. Domestic Shipping

  • Standard Delivery: 7–15 business days

  • Expedited Delivery: 3–7 business days

Please note: Delivery timelines begin after the 1–3 day processing period. External factors such as weather, carrier delays, or holidays may impact actual arrival time.

💰 Shipping Costs

We strive to keep our shipping rates clear and fair:

  • Free Shipping on orders over $60.00 USD

  • Standard U.S. Shipping (orders under $60): $5.00

  • Expedited U.S. Shipping: $10.00

No hidden fees—just straightforward, transparent shipping.

🔍 Order Tracking

Once your order ships, you’ll receive a Shipping Confirmation Email with a tracking number. Please allow up to 24 hours for tracking info to update.

Can’t find your confirmation email?

📦 Missing or Damaged Orders

While we take great care in packing your pretties, once the parcel leaves our hands, the journey continues with third-party couriers.

If your package is delayed, lost, or arrives damaged:

  1. Contact the shipping carrier to file a claim

  2. Keep all packaging and the item in its original state

  3. Reach out to us at [email protected] or call +1 206-399-9705 — we’ll help guide you through the next steps

🤍 Questions?

Need help choosing a shipping method or checking on your order? We’re here for you!

Email: [email protected]
Phone: +1 206-399-9705
Business Address: 605 Owagner Lane, Seattle, WA 98119, United States

At Sunnoss, we’re not just shipping dresses—we’re delivering dreams, lace, and layers of loveliness straight to your door.

Happy twirling,
The Sunnoss Team