Shipping policy

Welcome to Sunnoss

Thank you for choosing to explore and shop with us at https://sunnoss.com, your destination for women’s fashion apparel and accessories. We’re excited to bring you the latest trends in clothing and style, and this Shipping Policy outlines the terms and conditions that guide how we deliver your orders to you. Please take a moment to read through this policy to understand our process, timelines, and responsibilities.

Order Processing Details

Once you place an order with Sunnoss, our team gets to work immediately. We verify your order details, conduct a thorough quality inspection of your fashion items, and carefully package them for shipment. Orders are typically prepared and dispatched to our fulfillment center within 1 to 3 business days after confirmation.

During peak seasons or promotions, processing may take a little longer. If we foresee delays, we’ll notify you via email or phone.

Shipping Timelines

Shipping time begins once your order leaves our fulfillment center. Estimated delivery times based on your selected shipping method:

  • Standard Shipping: 3 to 5 business days after dispatch.

  • Expedited Shipping: 1 to 2 business days after dispatch.

Total Estimated Delivery Time

  • Standard Delivery: 4–8 working days (1–3 days processing + 3–5 days shipping)

  • Expedited Delivery: 2–5 working days (1–3 days processing + 1–2 days shipping)

Please note that these are estimates and may vary due to holidays, carrier issues, or customs delays.

Shipping Costs and Options

We proudly ship globally, including Australia, Canada, the United States, and other international destinations.

  • Free Shipping: Orders over $90.00 AUD qualify for free shipping.

  • Standard Shipping: A flat rate of $12.00 AUD applies to orders under $90.00.

  • Expedited Shipping: $30.00 AUD per order, regardless of total.

Shipping costs and delivery estimates are shown at checkout.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Tracking becomes active within 24 hours. If you do not receive a tracking update, feel free to contact us.

Handling Shipping Issues

Sunnoss is not liable for lost or damaged items during transit. For damaged or missing items, please contact the shipping carrier directly to file a claim. Keep all packaging materials and items to support your case.

We are happy to assist you in navigating the process if needed.

Potential Delays

While we do our best to ensure timely delivery, external factors such as weather events, customs, or peak periods may cause delays. If delays arise, we’ll notify you using the contact details from your order.

International Shipping & Customs

International orders may incur customs duties, import taxes, or brokerage fees. These charges are determined by your local customs authority and are your responsibility. Delivery times may also be extended due to customs inspections.

Our Commitment to You

At Sunnoss, we strive to provide not only the latest fashion but also a smooth and dependable shipping experience. Should you have any questions or special requests, don’t hesitate to contact us.

Contact Us

Email: info@sunnoss.com
Phone: +61 7 4728 1693
Business Address: 21 Noscov Cres, Kelso QLD 4815, Australia

We’re here to assist with tracking inquiries, order adjustments, or anything else you need to make your shopping experience exceptional.